tekkabuzz Privacy Policy — How We Protect Your Data in Pakistan

This Privacy Policy ("Policy") explains how tekkabuzz collects, uses, stores, shares and protects the personal information of players who use the tekkabuzz website at tekkabuzz.io and any associated mobile applications or services (collectively, "the Platform"). It applies to every player registered in Pakistan and every visitor to the tekkabuzz website, regardless of whether they have a registered account.

tekkabuzz recognises that the people who use our platform — whether they are placing a bet on a PSL match in Lahore, playing Teen Patti from Karachi, or checking cricket odds from Peshawar — are trusting us with personal information that matters. That trust is something tekkabuzz takes seriously. We have built our data practices around the principle of collecting only what we need, using it only for the purposes we tell you about, and protecting it with industry-standard security at every stage.

By using tekkabuzz you agree to the collection and use of your information as described in this Policy. If you do not agree to this Policy, please do not register or continue using the tekkabuzz platform. If you have questions about anything in this Policy, you can always reach us at support@tekkabuzz.io — we will respond in plain English, and in Urdu if you prefer.

tekkabuzz is an online sports betting and gaming platform operated specifically for Pakistani players. The tekkabuzz platform is accessible at tekkabuzz.io. For the purposes of this Privacy Policy, tekkabuzz is the data controller — meaning we are the entity that determines the purposes for which and the means by which your personal data is processed.

When we refer to "tekkabuzz," "we," "us" or "our" in this Policy, we mean the tekkabuzz platform and its operating team. When we refer to "you" or "your," we mean any person who visits the tekkabuzz website or holds a registered tekkabuzz player account.

If you need to contact us about anything in this Privacy Policy or about your personal data specifically, the primary contact channel is:

• Email: support@tekkabuzz.io
• Live Chat: Available 24/7 inside your tekkabuzz account

tekkabuzz collects personal information from you in the following ways and circumstances:

Information you provide directly:

• Registration data: When you create a tekkabuzz account, we collect your full name, date of birth, Pakistani mobile number, email address, and residential address. This information is required to create and manage your account.
• Identity verification documents: When KYC (Know Your Customer) verification is required — typically before your first withdrawal — tekkabuzz collects a copy of your CNIC (Computerised National Identity Card) or passport and may request a verification selfie.
• Payment information: When you make deposits or request withdrawals on tekkabuzz, we collect details of the payment method used — for example, your Easypaisa or JazzCash mobile number, bank account details for IBFT, or masked card details for Visa/Mastercard transactions. Full card numbers are never stored by tekkabuzz — they are processed by our certified payment processors only.
• Support communications: When you contact tekkabuzz support by email or live chat, we retain records of those communications to help resolve your query and improve our service.

Information collected automatically:

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and time zone.
• Usage data: Pages visited on tekkabuzz, games played, bets placed, session duration, click patterns, and navigation paths through the platform.
• Cookies and tracking technologies: See Section 8 for a full explanation of how tekkabuzz uses cookies.
• Location data: Approximate location inferred from your IP address. tekkabuzz does not collect precise GPS location data unless you explicitly grant permission on a mobile device.

tekkabuzz uses the personal information it collects for the following specific purposes:

• Account management: Creating, verifying and maintaining your tekkabuzz player account. This includes processing your registration, verifying your age and identity, managing your login credentials, and keeping your account details up to date.
• Processing transactions: Receiving and processing your PKR deposits through Easypaisa, JazzCash, NayaPay, SadaPay, IBFT and card payment, and paying out your winnings via the same methods.
• Providing the betting and gaming service: Operating the sports betting markets, live casino tables, card games and other tekkabuzz features that you use. This includes recording bet histories, calculating odds, settling markets and managing bonus balances.
• Customer support: Responding to your queries, resolving disputes, processing complaints and providing guidance through live chat and email support in both English and Urdu.
• Legal and regulatory compliance: Meeting our anti-money laundering (AML) and know-your-customer (KYC) obligations, which require us to verify player identities and monitor transaction patterns for suspicious activity.
• Responsible gaming: Monitoring betting patterns to identify players who may be showing signs of problem gambling and, where applicable, proactively offering responsible gaming tools such as deposit limits or temporary account restrictions.
• Security and fraud prevention: Detecting and investigating unauthorised access, suspicious betting activity, multi-accounting, chargebacks and other violations of our Terms and Conditions.
• Marketing communications: Sending you information about tekkabuzz promotions, enhanced odds offers, bonus opportunities and new games — but only if you have consented to receive such communications. You can opt out at any time through your account settings or by emailing support@tekkabuzz.io.
• Platform improvement: Analysing aggregated, anonymised usage data to understand how players interact with tekkabuzz so we can improve the interface, game selection and overall player experience.

tekkabuzz processes your personal data on the following legal bases:

• Performance of a contract: The majority of tekkabuzz's data processing is necessary to provide the betting and gaming service that you have contracted for when you register your account. Without processing your registration data, payment data and transaction data, tekkabuzz could not operate your account or process your bets and withdrawals.
• Legal obligation: tekkabuzz is required to verify player identities and monitor transactions to comply with anti-money laundering regulations and other applicable legal requirements. Processing your identity documents and transaction history for these purposes is a legal obligation.
• Legitimate interests: tekkabuzz processes certain data — such as technical and usage data — on the basis of its legitimate interests in operating a secure, reliable and fraud-free platform. We have assessed that these interests are not overridden by your privacy rights in each case.
• Consent: Where tekkabuzz processes your data for marketing purposes or uses non-essential cookies, we do so on the basis of your consent. You can withdraw consent for marketing communications at any time through your account settings or by contacting support@tekkabuzz.io.

Given that tekkabuzz processes real-money transactions in Pakistani Rupees (PKR) through local payment platforms including Easypaisa, JazzCash, NayaPay, SadaPay, IBFT and bank cards, this section explains specifically how payment data is handled.

All PKR deposit and withdrawal transactions on tekkabuzz are processed through certified payment service providers. These providers are responsible for the secure handling of payment credentials at the point of transaction. tekkabuzz retains:

• The mobile wallet number or masked bank account number associated with each transaction.
• Transaction amounts, dates, reference numbers and statuses (pending, completed, reversed).
• The payment method type used for each transaction.

tekkabuzz does not store full card numbers, CVV codes, Easypaisa or JazzCash PINs, or online banking passwords. These are processed and held exclusively by our certified payment processors who operate under their own security and privacy standards.

Payment data is retained for a minimum of 5 years from the date of the transaction in accordance with anti-money laundering record-keeping requirements. This data may be reviewed by our compliance team as part of routine AML monitoring or in response to a specific investigation.

tekkabuzz does not sell, rent or trade your personal information to third parties for their own marketing purposes. We share personal data only in the following limited and controlled circumstances:

• Payment processors: We share the minimum necessary payment data with our certified payment processors (Easypaisa, JazzCash, NayaPay, SadaPay and card processors) to facilitate your PKR deposits and withdrawals. These processors are contractually bound to use your data only for payment processing purposes.
• KYC and identity verification providers: When we carry out identity verification checks, we may share your identity documents with a specialist verification service provider. These providers process your data solely for identity verification purposes on tekkabuzz's behalf.
• Anti-fraud and AML service providers: tekkabuzz uses specialist fraud detection and anti-money laundering screening tools. Certain account and transaction data is processed by these tools to flag suspicious activity. All providers are contractually bound by strict data processing agreements.
• Legal and regulatory authorities: tekkabuzz will disclose personal data to law enforcement agencies, financial intelligence units or regulatory bodies when required to do so by law or a valid legal order. We do not have discretion to withhold data in response to a lawful order.
• Business transfers: If tekkabuzz's business is acquired by or merged with another entity, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer before it occurs.

In all cases where tekkabuzz shares data with third-party processors, we require those processors to maintain appropriate technical and organisational security measures and to process your data only in accordance with our instructions.

tekkabuzz uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players use the site. Below is a breakdown of the cookie categories used on tekkabuzz:

You can manage your cookie preferences through your browser settings at any time. Disabling essential cookies will prevent tekkabuzz from functioning correctly. Disabling analytics and marketing cookies will not affect your ability to use the platform or place bets. For detailed cookie management instructions, please refer to your browser's help documentation.

tekkabuzz does not use cross-site tracking cookies that follow you across other websites unrelated to the tekkabuzz platform. Analytics data collected on tekkabuzz is used internally to improve the platform and is not shared with advertising networks for the purpose of targeting you on third-party websites.

tekkabuzz retains your personal data for as long as is necessary to fulfil the purposes described in this Policy, or as required by applicable law. The following retention periods apply:

• Active account data: Retained for the full duration of your tekkabuzz account plus 5 years after account closure.
• Transaction and betting history: Retained for a minimum of 5 years from the date of each transaction, in line with anti-money laundering record-keeping requirements.
• Identity verification documents: Retained for 5 years after account closure or the last verified transaction, whichever is later.
• Support communications: Retained for 3 years from the date of the last communication in a support thread.
• Marketing preferences: Retained until you withdraw consent or close your account, after which we will process an opt-out confirmation but will not retain marketing engagement data longer than 12 months.

When data is no longer required for any purpose, tekkabuzz securely deletes or anonymises it in accordance with our internal data disposal procedures. Anonymised and aggregated data that cannot be used to identify any individual may be retained indefinitely for platform analytics purposes.

As a tekkabuzz player, you have the following rights regarding your personal data. To exercise any of these rights, contact us at support@tekkabuzz.io. tekkabuzz will respond to all valid requests within 30 days.

Please note that some rights are subject to limitations. For example, tekkabuzz cannot delete transaction data that is required to be retained for legal and regulatory compliance purposes. Where we cannot fulfil a request in full, we will explain why and advise on any available alternatives.

tekkabuzz is strictly an 18+ platform. We do not knowingly collect personal information from individuals under the age of 18. Age verification is carried out during the registration process and, for withdrawals, through our KYC verification procedure.

If tekkabuzz discovers that personal data has been collected from a person under the age of 18, we will immediately close that account, return any deposited real money balance, and delete all personal data collected from that individual as quickly as technically possible.

Parents and guardians who believe that a minor has registered a tekkabuzz account should contact us immediately at support@tekkabuzz.io. We will prioritise the investigation and closure of any such account. We also strongly encourage the use of device-level parental controls and content filtering software to prevent minors from accessing online betting platforms.

tekkabuzz implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration or disclosure. These measures include:

• SSL/TLS encryption: All data transmitted between your device and the tekkabuzz servers is encrypted using SSL/TLS 256-bit encryption.
• Access controls: Access to personal data within tekkabuzz is restricted on a strict need-to-know basis. Staff members are granted access only to the data required to perform their specific job function.
• Two-factor authentication: tekkabuzz offers two-factor authentication for player accounts and enforces it for all internal administrative access.
• Penetration testing: tekkabuzz regularly commissions independent security assessments and penetration tests of its platform infrastructure.
• Incident response: tekkabuzz has a documented data breach response procedure. In the event of a breach affecting your personal data, we will notify you as promptly as possible with details of what occurred and the steps we are taking.
• Secure data centres: tekkabuzz stores data in certified data centre facilities with physical access controls, redundant power, and environmental protections.

While tekkabuzz takes all reasonable steps to protect your data, no internet transmission is 100% secure. You also have a responsibility to protect your own account — use a strong, unique password and enable two-factor authentication. Never share your tekkabuzz login credentials with anyone.

tekkabuzz may update this Privacy Policy from time to time to reflect changes in the platform, our data practices, or applicable law. When we make material changes to this Policy, we will:

• Update the "Last Updated" date at the top of this page.
• Send a notification to your registered email address explaining the key changes.
• Display an in-platform banner notifying you of the updated Policy for a minimum of 30 days after the change takes effect.

Your continued use of tekkabuzz after the effective date of a revised Policy constitutes your acceptance of the updated terms. If you do not agree to a revised Policy, you should stop using tekkabuzz and close your account before the revised Policy takes effect. We will process account closure and return your real money balance in accordance with our standard procedure.

We encourage you to review this Privacy Policy periodically so you are always aware of how tekkabuzz handles your information. The most current version of this Policy is always available at tekkabuzz.io/privacy-policy.

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a complaint about how tekkabuzz has handled your personal information, please contact us through the following channels:

• Email: support@tekkabuzz.io — include "Privacy Request" in the subject line for fastest routing
• Live Chat: Available inside your tekkabuzz account 24 hours a day, 7 days a week — Urdu-speaking agents available at all times

tekkabuzz will acknowledge all privacy-related enquiries within 24 hours and aim to provide a substantive response within 30 days. If your concern relates to a data breach or urgent security matter, please mark your email as urgent and we will prioritise your case.

If you are not satisfied with tekkabuzz's response to a privacy complaint, you have the right to escalate the matter through the appropriate dispute resolution channels as set out in our Terms and Conditions.